Refund policy

MAZN TRADING — Return & Refund Policy

Overview

At MAZN Trading, we are committed to customer satisfaction and transparency. This Return & Refund Policy explains when products may be returned or refunded and how requests are handled.

This policy applies in addition to, and does not limit, any statutory rights granted to consumers under Qatar Consumer Protection Law (Law No. 8 of 2008) and any applicable regulations.


1. Non-Returnable & Non-Refundable Products

The following products are generally not eligible for return or refund due to change of mind, unless they are defective, damaged, or not as described:

  • Compressed furniture that has been opened or unpacked.
  • Custom-made or personalized products, including custom-ordered compressed sofas manufactured specifically upon customer request.
  • Sale or discounted products, unless otherwise stated. This limitation does not affect the customer’s rights regarding defective, damaged, or misdescribed products.


2. 14-Day Change-of-Mind Returns (Goodwill Policy)

Customers may request a return within fourteen (14) days from the date of delivery for change-of-mind reasons, subject to the conditions below.

This goodwill return policy:

  • Is voluntary.
  • Applies only to unused, unopened, and resaleable products.
  • Does not apply to opened, used, assembled, customized, or compressed items.

Conditions for Eligibility

To qualify for a change-of-mind return, all of the following must apply:

  • The product is unused and unopened.
  • The product is in its original condition.
  • All original packaging, labels, tags, manuals, and accessories are intact.
  • The product is suitable for resale at full price.
  • A valid proof of purchase is provided.


3. How to Request a Return

To initiate a return request:

  1. Email info@rolleqa.com.
  2. Use the subject line: Return Request – [Order Number].
  3. Include:
    • Order number.
    • Reason for return.
    • Two to three clear photographs showing the product’s current condition.

Our team will review your request and confirm eligibility. Returns submitted without prior approval or sufficient supporting information may be rejected.


4. Product Inspection

All returned products are inspected upon receipt.

Refunds for change-of-mind returns will be approved only if the product satisfies all conditions set out in this policy.

Products that are:

  • Used;
  • Opened (for change-of-mind returns);
  • Assembled, installed, altered, resized, or damaged after delivery;

will not be eligible for refund unless a defect, damage, or non-conformity is confirmed.

 

5. Products Not Eligible for Return or Refund (Unless Defective)

Returns or refunds will generally not be accepted for:

  • Products returned after the 14-day goodwill return period.
  • Products not in their original condition.
  • Products without original packaging, labels, tags, or accessories.
  • Products damaged due to misuse, negligence, accidents, improper assembly, or normal wear and tear.
  • Products assembled, installed, altered, or modified after delivery.
  • Products returned without proof of purchase.


6. Defective, Damaged, or Incorrect Products (Statutory Rights)

If a product is defective, damaged, or not as described, customers retain all rights available under applicable law, regardless of whether the product has been opened, assembled, customized, or used as reasonably intended.

Where appropriate, MAZN Trading may provide one of the following remedies:

  • Repair;
  • Replacement; or
  • Refund.

The remedy offered will be determined based on the circumstances of the claim and applicable legal requirements.


7. Return & Refund Costs

If a return is approved due to a defect, damage, or incorrect product supplied by MAZN Trading, we will cover all reasonable return collection, shipping, and handling costs.

For approved change-of-mind returns, customers may be responsible for return shipping, collection, or handling costs, where applicable.


8. Refund Method & Timeline

Approved refunds will generally be processed within 7–14 business days after the returned product has been received and inspected.

Refunds will be issued using the original payment method whenever possible.

If the original payment method is unavailable, refunds may be issued by bank transfer to a Qatari bank account or by another mutually agreed method.

Any promotional discounts, coupon codes, gift cards, or special offers applied to the original purchase may not be reinstated following a return.


9. Legal Compliance

This policy is intended to operate in accordance with Qatar Consumer Protection Law (Law No. 8 of 2008).

If any provision of this policy conflicts with applicable law in the State of Qatar, the applicable law shall prevail to the extent of the conflict.

Nothing in this policy limits or excludes any consumer rights relating to defective, damaged, unsafe, or non-conforming products.

 

Contact Information


📧 Email: info@rolleqa.com
📞 Phone: +974 3346 5101


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